Livonia Auto Repair

5

Great before and after experience, my car was picked up from my place of work in the morning, got picture and text updates, got recommendations for additional work if required and my car was completed within the time frame I was promised. Spoke to the mechanic Nicholas after I drove the car same day and was updated on what is needed left on the car for my next visit. Got a call next day asking about how satisfied I was with my service and I had to get on google myself and leave a review. Awesome service thank you Would give them 10/5 stars for professionalism, fast and clean service.

Wow! Thank you so much for the stellar review, Abdullah! It is our pleasure to serve you. Thank you for taking the time to leave this review!

- The Plymouth Garage
5

I manage a fleet of vehicles and some of the repairs have been hard to get other garages to even look at - door and ramp on a cube van - these guys had it done in a day! Took another one and you guessed it 1 day done. They understand a business needs their vehicles and so they work fast and fair to get them back to you. To Dan and everyone there THANKS!

Jim, thank you so much for taking the time to leave this awesome review! You hit the nail on the head explaining our standard for fleet vehicles! Thanks for placing your trust in us at The Plymouth Garage!

- The Plymouth Garage
5

The work was quoted quickly and completed same day. Very nice waiting area and restroom. I’ll be going back.

Thank you so much for the kind words and the 5 star review, Sandra!

- The Plymouth Garage
5

Very professional knowledgeable and friendly. Did not hesitate to give me a loaner..helped me get some financing I needed..car was clean and vacuumed when I picked it up..even cleaner than when I left it☺☺ I would highly recommend them ☺☺

Thank you so much, Patti, for the awesome review!! Welcome to the Detroit Garage Auto Family!!

- The Plymouth Garage
2

Professional looking facility however my experience was they seem to want to sell me what they want me to buy instead of what I wanted to have them do , and i don't know what named product I bought may have bought generic product at namebrand price,I know my vehicle they don't i believe what I asked them to do would have given me what I wanted,satisfaction, instead I have buyers remorse,.. was going to use them for my wife and kids cars and my other vehicle and tell my friends who are looking for a new mechanic.. but,now I'm discouraged to.i really liked the way the outfit looks

Hello Eric - Thank you so much for taking my call today and for further explaining your concerns. At The Detroit Garage Auto Family we continuously want to set the bar higher for ourselves and continue improving our procedures wherever needed! I'm so sorry that you have buyer's remorse. Our intentions are to give you great service for an honest price and we want our customers to be happy when they leave our shop! We use premium parts, and in your case, the service advisor, technician, and yourself had decided together on Monroe Reflex shocks since the options were somewhat limited on a Saturday. We were even able to show you both the old and new shocks prior to installing them on your vehicle. If there's anything else we can assist you with in the future please let us know! - Bethany, for The Detroit Garage Auto Family

- The Plymouth Garage
5

Thank you so much for the 5 star review, Beth!

- The Plymouth Garage
5

The Plymouth garage let us know many things that needed to be fixed on my vehicle. I feel safer knowing that they checked out my vehicle so thoroughly.

Thank you so much for the 5 star review, Andrea! Your safety is definitely our priority.

- The Plymouth Garage
5

Great customer service. Came in for just an oil change and other issues were found and the service advisor went through each item thoroughly and prioritized what work was needed sooner and what work could wait. The service advisor never pushed for any up-sells and even called the local dealership to see if vehicle would still be covered under warranty for a leak that was found during the inspection. Overall I would gladly recommend anyone to go to this shop!

Thank you so much for the kind words, Kevin! That is the process and customer service you can expect from us every single time!!

- The Plymouth Garage
5

Excellent service. The service writer welcomed me upon arriving and was attentive and thorough. He went over service recommendations based on mileage before the vehicle was in the shop and then again after service was completed to in fact state the required services would need to be done. They also found a leak that needs attention immediately and would be covered under manufacturers warranty and called a dealership to verify this. I will be recommending Plymouth Garage to anyone who needs service done!

4

Thank you so much for taking the time to leave us a review, Katie! We look forward to serving you again.

- The Plymouth Garage
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