We took our truck here for the second time in 10 days to be repaired. We received a call a week later saying our catalytic convertor was stolen overnight. Turns out their "gated" lot only has 3 fenced in sides. Their cameras also do not work, which made it difficult for the police find a suspect. They didn't give us any refunds or offer to cover the repair. They "aren't liable for any theft or damages to their customers vehicles." We had to pay them an additional $2,000 to install the part that was stolen on their watch.
Jerry, thank you for leaving a review. We take all of our customers complaints seriously. I know that Brooke your Fleet manager had reached back out to you in April of when this event happened. She had mentioned she had spoke with our Reginal manager Dan as well. We apologize that this had happened as we try to take every precaution we can. Your vehicle was behind our gates with security cameras. We are truly sorry that the cameras went out as it’s out of our control. We have addressed this issue with our security company. We did offer a free DOT next time needed for this inconvenience. Please reach out to your Fleet manager Brooke so we can try a resolve this manner further as we value as an individual and your business.
- The Plymouth Garage