Found online and visited based on Google reviews. Took Jaguar in for repl timing belt estimate (informed at the time of drop-off) on 2-26-21 Quoted $85 for estimate and I'd hear back by end.of the following business day. I called 3 days later as I hadn't heard from them, they told me supercharger was bad ( roughly $2000+ repair) but they were waiting for a 3rd mechanic to confirm. Then was told they misquoted me and should've been $130hr with a 5hr min for my Jag. Called me 4 days later asking for 4hrs more labor to confirm timing belt (why hadn't you used the first 3.5hrs to do that which is why initially brought it in). I refused additional labor and picked up vehicle 2 days later. Written estimate wasn't ready at pickup and had to wait for it to be emailed but was charged for services at the time of pickup. Had my car 6 days Charged me 3.5hrs labor (wanted $450 for services but reduced to $350 because I was upset) for nonsense work. After reviewing estimate nothing was itemized only $2100 total for timing belt (which was never confirmed bad) and no mention of the supercharger being bad on the estimate only a verbal. So for my $351 and 6 days having my vehicle, The Plymouth Garage Did a vehicle inspection of my tires, rims, missing valve stem, took photos of my car, checked air filter, wiper blades even checked tire tred but got car back with a left rear flat tire ( 0psi) and also told me everything that wasn't wrong with my car but never actually dug into the reason I came to them (timing belt). All in all a horrible experience and I feel I got robbed. Paid $351 for a oil changes worth of work and still not sure if my timing belt was bad. Do not take your vehicle to this place!! Also none of the 5 workers (including manager) were wearing masks.
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- The Plymouth Garage